Frequently asked questions
What is PC BOSS?
PC Boss is an IT solutions provider specializing in managed IT, cybersecurity, data backup, co-managed IT, and hardware repair services for small and medium businesses. We aim to be your trusted technology partner to help keep your business secure, efficient, and productive.
What do your Managed IT services include?
Managed IT services cover remote and on-site support, 24/7 network monitoring, cybersecurity, device management, and strategic IT planning so your technology runs smoothly without needing an internal IT team.
How much does it cost?
PC Boss offers transparent pricing for repair and support services. Pricing starts at competitive rates for remote support and on-site visits, with detailed estimates provided before work begins. You can also request a quote through the “Get a Quote” or “Contact” pages, just provide a description of your needs, and we’ll follow up with a customized estimate.
How do you protect businesses from cyber threats?
We implement layered security including endpoint protection, EDR/XDR, email filtering, multi-factor authentication, backup monitoring, and proactive threat detection and much more to keep you safe and secure at all times.
How can I contact you?
You can reach us by giving us a call at 978-254-0650 or send us an email at support@pcboss.co, or use the contact form https://www.pcboss.co/contact. We are always happy to answer your questions.
What is Co-Managed IT?
Co-Managed IT allows us to work alongside your internal IT staff. We support projects, provide escalation assistance, manage devices, or strengthen cybersecurity while your team maintains day-to-day control.
Do you offer Hardware repair?
Yes. We provide local hardware repair services which include Screen damage, power supply, storage and memory upgrades and replacement, keyboard, trackpad, and more.
What types of devices and issues do you fix?
We fix a wide range of hardware and software problems for desktops and laptops, including performance slowdowns, virus removal, hardware upgrades, network/Wi-Fi issues, OS errors, screen problems, and more.
Do you offer remote repair options?
Yes for software-related issues like virus removal, driver updates, and tuning, we can provide secure remote support without an on-site visit.
Do you come onsite for repairs?
Yes we offer onsite support, drop-off/pick-up repair, or on-site service for hardware replacements and repair.
Who do you work with?
We support small businesses, startups, healthcare practices, professional services, nonprofits, hybrid/remote teams, and independent contractors with customized IT support and strategy. In addition
Where can I learn more about you?
You can explore the "About Us" page to learn more about our company, mission, and check us out on social media.